Initially, the cloud-based platform seeks to digitize key processes that require a high level of human intervention. In the long-term, the cloud-based platform aims to improve productivity, enhance end-to-end visibility, and simplify quality monitoring through data-driven reporting and analytics tools. Further, the modular and extensible cloud-based platform will not only offer rich user experience but also bring about scalable, resilient, and predictable performance of business applications across geographies. This new cloud-based platform, co-developed by Infosys and Envision AESC, leverages AWS Cloud components of Infosys Cobalt, a set of services, solutions and platforms for enterprises to accelerate their cloud journey.